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Privacy Policy

Last Updated: November 21, 2024

1. Introduction

Welcome to ImageBulk ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered background removal service at imagebulk.com.

By using ImageBulk, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

  • Email address
  • Password (encrypted)
  • Account creation date
  • Credit balance information

2.2 Images and Content

When you use our background removal service, we temporarily process your images through our AI system. We do not permanently store your uploaded images or processed results unless required for service functionality.

2.3 Usage Information

We automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and features used
  • Date and time of access
  • Processing history and credit usage

2.4 Payment Information

Payment processing is handled by Paddle.com. We do not store your complete credit card information. Paddle collects and processes payment data according to their privacy policy.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our background removal service
  • Process your images through our AI system
  • Manage your account and credits
  • Process payments and transactions
  • Send service-related notifications
  • Improve our service and develop new features
  • Detect and prevent fraud and abuse
  • Comply with legal obligations
  • Provide customer support

4. Image Processing and Storage

4.1 Temporary Processing

Your uploaded images are temporarily stored in our system only for the duration necessary to complete the background removal process. This typically takes less than 30 seconds.

4.2 Automatic Deletion

After processing is complete and you've downloaded your results, images are automatically deleted from our servers within 24 hours. We do not use your images for any purpose other than providing our service to you.

4.3 AI Training

We do not use your uploaded images to train our AI models. All image processing is done through third-party AI services (Replicate.com) that have their own data handling policies.

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We share data with trusted service providers who assist us in operating our service:

  • Replicate.com: AI processing service for background removal
  • Paddle.com: Payment processing
  • Railway.app: Hosting infrastructure
  • Vercel: Frontend hosting

5.2 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations
  • Respond to valid legal requests
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect user safety

5.3 Business Transfers

If ImageBulk is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure password storage (bcrypt hashing)
  • Regular security audits
  • Access controls and authentication
  • Secure hosting infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Request your data in a portable format
  • Objection: Object to certain data processing activities
  • Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@imagebulk.com or use the contact form on our Contact Us page.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where required by law to retain it longer.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

ImageBulk is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

11. Cookies and Tracking

We use essential cookies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze site usage (anonymized)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of ImageBulk after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: privacy@imagebulk.com

Support: support@imagebulk.com

Website: imagebulk.com/contact

14. GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR:

  • Right to be informed about data collection
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

Our legal basis for processing your data is your consent, contractual necessity, and our legitimate interests in providing and improving our service.

15. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Know if we sell or disclose your personal information
  • Access your personal information
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we do not sell your data)
  • Non-discrimination for exercising your privacy rights

By using ImageBulk, you acknowledge that you have read and understood this Privacy Policy.

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