At ImageBulk, we strive to provide high-quality AI-powered background removal services. This Refund Policy explains our practices regarding refunds and credit purchases in accordance with Paddle's Buyer Terms.
ImageBulk operates on a credit-based system. Credits are purchased in advance and used to process images. We offer three credit packages:
Credits never expire and remain in your account until used.
We offer a 14-day refund window for unused or minimally used credits.If you purchase credits and are not satisfied with our service, you may request a refund within 14 days of purchase, subject to the conditions outlined below.
You are eligible for a full refund if:
You may be eligible for a partial refund if:
Refunds will NOT be provided if:
We will also provide refunds or credit compensation in the following situations, regardless of the 14-day window:
If our service fails to process your images due to technical issues on our end and credits were deducted, we will:
If you are charged multiple times for the same purchase due to a system error, we will refund all duplicate charges in full.
If unauthorized purchases are made on your account, please contact us immediately. We will investigate and provide appropriate refunds for verified unauthorized transactions.
If our service experiences extended downtime (more than 24 hours) that prevents you from using purchased credits, we may provide partial refunds or bonus credits as compensation.
To request a refund, please:
We aim to respond to all refund requests within 48 hours (2 business days).
Once your refund is approved, it will be processed using the original payment method. Please allow:
Refunds are processed through our payment partner, Paddle, and are subject to their processing timelines. For more information, please refer to Paddle's Buyer Terms.
The 10 free credits provided to new users upon signup are promotional and have no cash value. They cannot be refunded or exchanged for payment.
If you believe you are entitled to a refund, please contact us first before initiating a chargeback with your bank or credit card company. We are committed to resolving all issues fairly and promptly.
Chargebacks initiated without contacting us first may result in immediate account suspension and additional fees, as they incur significant costs for our business.
All purchases made through ImageBulk are processed by our payment partner, Paddle. Your purchase is also subject to Paddle's Buyer Terms, which include additional consumer protection rights. For more information, please visit Paddle's Buyer Terms.
If you have questions about our refund policy or need to request a refund, please contact us:
We are committed to providing excellent customer service and resolving any issues fairly and promptly.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our service after any changes indicates acceptance of the updated policy.
The "Last Updated" date at the top of this page indicates when the policy was last revised.